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BV9967B won't stay on military time

So I'll try asking on the forum since nobody at Tech Support seems to answer tickets or emails. Does anyone know a way to keep the BV9967B on military time, eg: 24 hour format? It can be changed in the menu and is fine until it's turned off. Once the ignition is back on the radio defaults back to am/pm. I've tried turning RDS off and changing regions but it still goes back to am/pm after restart. Every other setting stays locked in memory. Is there a firmware update maybe? Thanks

Yes, the yellow wire is on constant 12v. All other settings stay in memory. Only the clock is the issue.

Is the yellow keep alive always connected to unswitched 12 Volts?

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