I returned defective radio to Fry's. They took care of everything, not out of contract with BOSS, but out of Goodwill.
It is ironic, almost a joke that Boss has no agreement (contract) with Fry's to cover the costs of uninstalling a just (paid for) installed defective BOSS radio, and then reinstalling another radio. They did thought out of Goodwill. You see as a disabled veteran I'm not able to uninstall and send radio to you. Also I rely on the BOSS radio to make and receive phone calls due to my service related hearing loss. Think about it if you were me---you buy and pay to have installed a BOSS radio from and by an authorized dealer, the radio malfunctioned, then BOSS is adamant during several phone calls to BOSS Tech service that I (you) have to return it to get fix. My (Your) disability prohibits removal, I (you) to to fry's whereupon they state they have not contract with BOSS to remove a Fry's installed defective BOSS radio-----but they do it out of GOODWILL. Get my point, share this with supervision and management and iron this problem in your contract with authorized dealers, or you will have another bad review for sure.
The unit never powered up! No help!!
I have requested the returns policy and procedure to return a faulty amp on a SMC 90BB system. Please follow up and send me details of the requirements to return the amp for repair.
@RaymondBanton a return authorization was generated 2 days before you posted on this article. Please double check your ticket.
@Jamonta you have also been contacted through your own ticket, currently waiting on your response.
@Raymond Banton - Thank you, please view your tickets to stay updated.